Examples of the personal information we may collect include:
Personal and contact details
Name, address, email address, phone number, date of birth, photographs, and audio recordings (including information contained in the recordings).
Australian Government, or foreign government identifiers and identity documents
- Australian driver licence, passport, Medicare card, or pension card details;
- Foreign identity documents;
- Citizenship or birth certificates;
- Company names, numbers and details; and
- Country/countries of tax residency.
Financial information
- Details of your recent and current employment, income, assets, financial liabilities;
- Information from third parties about your credit history; and
- Documents to help us verify your financial information, for example, payslips, tax returns, financial statements, bank statements, loan statements, credit card statements, and confirmation of employment from your employer/s.
Credit information
See section 5.3 for the types of credit information that we may collect.
Socio-demographic information
Marital status, age, gender, number of dependents, occupation, and nationality.
Interaction information
Details of your interactions with us, such as when you use our online services, speak to us, meet our brokers, or visit our stores. We may monitor and record our calls with you. You expressly provide us with your consent to record your telephone and online conversations with us.
Usage analytics
See section 5.4 for the types of usage analytics we may collect.
Sensitive information
We may collect and handle sensitive information, including:
- health information (for example, where this is relevant to your financial situation, or to an insurance policy or claim, or if you’re in financial difficulty and ask for hardship relief due to illness); or
- race or ethnicity (for example we may ask you what language you speak if you are not fluent in English).
Camera surveillance
For the safety of our team members and customers, we may use camera surveillance such as Closed-Circuit Television (CCTV). We will let you know if CCTV is present at the location you visit.
Information about your personal circumstances
We may ask you to provide information about your personal circumstances to provide you with support, for example:
- information about significant life events such as a death in the family or relationship breakdown;
- information about family or domestic violence;
- where you have been impacted by an emergency event or natural disaster; or
- details of an injury or illness or gambling or addiction.
Publicly available information
We may collect and handle information that is in the public domain, such as from: